What's new?
Recent changes to Sync Manager are outlined below.
For information on the latest improvements to Origin support for projects and jobs that reside in the cloud, visit the Spectra Geospatial Origin Release Notes.
Whilst every effort is taken to maintain backwards compatibility across the system, Trimble recommends that for for cloud-based workflows, you use the latest version of Trimble Access, or at least use the same version of Trimble Access across all jobs in a cloud project.
Version 2.40, released October 2024
A primary theme for this Trimble Sync Manager update is to maintain existing workflows whilst supporting job-related cloud platform changes that are required to enable future improvements to the Connected Workflow system.
Resolved issues
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Customers were periodically being signed out of Trimble Sync Manager and prompted to sign in again, even though the "Remember Me" option had been selected. This has been resolved; you should not need to sign in again unless you had signed out, or the app is offline for an extended period of time.
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Periodic download was intermittently failing as a result of the sign-out issue. This has been resolved.
Maintenance
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The job-related cloud platform changes include:
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When creating a job, you can no longer select between field software versions 2021.20 and later OR 2021.x
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Trimble Access versions 2021.1x and earlier will likely not have fully-functional cloud workflows.
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Note the above recommendation that the latest version of Trimble Access is used for cloud workflows.
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The Job list in the Project Overview form is read from the new field data cloud platform.
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Changing a job's status and adding a comment now writes to the new field data cloud platform. These updates will be visible in earlier versions of Trimble Access.
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Setting a job to QA complete now writes to the new field data cloud platform. These updates will be visible in earlier versions of Trimble Access.
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Deleting a job now acts on the new field data cloud platform. Versions of Trimble Access 2023.10 and earlier will no longer be notified that the job has been deleted and it will be possible for the Surveyor to continue working with what they perceive as the cloud job.
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The Job review - Rework workflow is no longer available.
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The options to add new or update existing linked files to a job using the Job review - Rework workflow are no longer available.
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All existing Connect project files can be updated using any application that can write a file with the same name to the same Connect file explorer location, and Trimble Access will prompt the Surveyor to download if the updated file is being used in the active job.
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New Connect project files can be added using any application that can write a file into the Connect file explorer.
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The option to change a job assignee using the Job review - Rework workflow is no longer available. This can be achieved using the Connect Field Data extension.
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Reports that were previously generated by Trimble Sync Manager are not visible in the Job Review form. New reports will be regenerated automatically on download or can be regenerated manually.
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Downloads from Trimble Sync Manager are read from the new field data cloud platform.
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Upcoming changes
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The method for communicating field data packages through the cloud is being transitioned from the Connect ToDo to a newly created Job Service. To complete this transition, the Job files option when creating a job is being removed. The Creating a job section of the help has been updated to reflect this upcoming change.
Enhancements
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The option to download Project Reference Files in the Project properties screen, Download tab has been renamed Design files. This option results in any design files referenced to the job in Trimble Access Layer Manager being downloaded; renaming this option more accurately describes the action.
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When creating a job and selecting the job folder location option, Trimble Sync Manager would write a backslash \ prefix to the path location attribute to indicate the location was relative to the project directory. Trimble Access versions do not write this prefix. To gain ongoing data consistency Trimble Sync Manager no longer writes the \ prefix.
Maintenance
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The method for communicating field data packages through the cloud is being transitioned from the Connect ToDo to a newly created Job Service. In preparation for this change:
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Trimble Sync Manager now READS field data from the Job Service. This includes field data information displayed in the Project Overview job list, when reviewing jobs , and when editing job properties.
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Trimble Sync Manager now downloads any field-generated files via the Job Service. This includes the download of field-generated files initiated when you download all jobs, review jobs, and configure Project download settings.
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Resolved issues
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The Sync Manager report download did not exactly match the published Trimble Access stylesheets. The stylesheets listed and their names now match the published list.
Maintenance
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Sync Manager has been updated to use a more recent version of Microsoft.Web.Webview2.

Maintenance
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When creating or updating a Trimble Access job, Sync Manager now triggers a sync between backend systems in order to improve performance and data currency across each of the applications that display Trimble Access field data—namely, Trimble Access, Trimble Business Center Connected Workspace, Trimble Sync Manager, and the Survey Tools Connect web extension.
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When displaying a world map in Project Details and Coordinate System Definition, Sync Manager now calls the Trimble Maps Service rather than the Map Tiles Broker Service. This is in preparation for the Map Tile Broker being deprecated which would stop the named map views from displaying.

Enhancements
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Sync Manager now enables automated standard report generation during a periodic download. The reports are downloaded—to the "JobName Files/" Folder directory—with the field data so that project stakeholders can have the information required in a timely manner with little administrative overhead.
Resolved issues
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The Create job file selector was not allowing 12da files to be selected; it now supports all files supported by the Trimble Access software.
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An issue with Sync Manager not reading updates coordinate systems has been resolved; any geodata files that have changed are now always updated.
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Sync Manager was not uploading Trimble Access template files correctly, causing the project download to Trimble Access to fail. This has now been resolved.
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An issue preventing a pipeline from being created in a Trimble Connect project in the Australia region has been fixed.
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Sync Manager has been updated to use the latest Connect SDK, resolving various issues with signing in, creating tasks, and uploading files.

Resolved issues
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The initial step of a scheduled download tests if it is possible to write to the specified directory. This triggered certain ransomware detection software testing and so has been updated to not cause a false flag.
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A new version jxl would be placed in the file system at every scheduled download point even if the job had not been updated. New versions of field data files are now downloaded only if the cloud has been updated since the previous download.
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Scheduled Download did not act on jobs with status In Progress. This has been resolved and jobs with the selected status will be downloaded.
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Job review failed when the job file size was greater than 10Mb. This has now been resolved.
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When you set the coordinate system to use Ground Coordinates the system would identify the Coordinate System as custom. This could cause issues when importing the field data into other third-party systems. Sync Manager now keeps the library CRS title when that is what was originally selected.
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When set to Ground Coordinates, the default units for Easting and Northing values now match the default units set for the job. Previously Sync Manager always set the default units for Easting and Northing to meters even when the job Units were set to a different unit and the computed scale factor was always set to 1.
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Sign-in to Sync Manager could occasionally result in a browser window showing a "No Scopes" error. This has been resolved and should no longer occur.

Enhancements
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Reference files: When attributing a file to push to Trimble Access, double clicking had the effect of adding then removing the attribution. Now a double click is treated the same as a single click in this interface.
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Download performance: Previously it could take tens of minutes to download a job and associated reports. Now this is completing much faster.
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Auto Update Interface: Removed unnecessary buttons and improved the layout of the software update dialogue
Resolved issues
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Report download: When downloading a job, reports that had been generated for that job would not get downloaded. This is now resolved.

New features
Create Job Coordinate System definition
When creating a new job, Sync Manager will default the coordinate system definition to the Trimble Connect project coordinate reference system (CRS) setting. If the Connect project does not have a CRS setting defined, create job will default to Scale factor only for the first job in the project and then default to the Last used setting for subsequent jobs.
This is an early adoption feature and setting the Connect project CRS must be done using Trimble Connect Web.
File support
DWG files are now able to be attributed as a project reference file in the Reference files screen and linked in the Create job screen.
Enhancements
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Create Job: The Create job screen has been updated to more closely match Origin. System files are no longer shown together in a separate box. The feature library and geoid file used in that job are now selected and displayed in a specific section.
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New versions: Previously a prompt to auto update the software would show when launching Sync Manager. This was both intrusive and did not convey a new version was available if the prompt was skipped. New version availability is now shown in the application and can be acted upon at a time which suits the user.
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End User License Agreement Acceptance: Sync Manager now requires the EULA to be scrolled to the end before it can be accepted.
Resolved issues
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Error creating a job: Sync Manager was showing "Failed to open the job for editing". Older versions of Sync Manager would upload project reference files to the Connect cloud project /Configuration directory. Newer versions upload project reference files to the Connect cloud project folder structure specified by the user. This error shows in cases where a file with the same name was placed in both /Configuration and Project root. To resolve, the desired file should be moved to the project root (or other folder) and deleted from /Configuration.
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Project refresh: In certain situations Sync Manager would display data from the previously open project. When changing projects Sync Manager now refreshes all screens before displaying the correct data for the project.
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Automated Download: The local PC file explorer was showing a new download time for previously downloaded JXL files even though there was no change. Unchanged files will no longer show an updated download time.
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Custom geoids: Coordinate system definitions and geoids that are not part of the Trimble Geodetic Library were not being delivered to the cloud through the Survey Office Send to Sync workflow. This has now been resolved.

The Sync Manager software should automatically update to this version from previous versions.
Resolved issues
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Application errors: We have fixed several issues that caused occasional application errors when using or closing the software. In particular:
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Sync Manager would occasionally hang after creating a new project. The trigger causing this issue has been removed from the application and a more permanent resolution is being worked on at the server side.
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Sync Manager would occasionally report job export failure when attempting to review a job. This has been resolved in the Trimble Connect platform with no changes to Sync Manager.
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The Sync Manager software should automatically update to this version from previous versions.
New features
Map background files now grouped with world files
Map background files are now paired with the corresponding world file in the project files list of the Sync Manager Create a job form. If there are multiple image file types with the same name as a single world file, they will all show the pairing. The image and worldfile pairs that this applies to are detailed in the Origin help. In addition, Origin 2022.00 also supports a DXF/WLD pair created when using a web feature service (WFS).
Enhancements
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Deleting files: The ability to delete files from the Connect cloud using the Sync Manager Reference files form has been reinstated. This can be done by right clicking on each file and selecting Delete.
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Product terms: TSM now refers to the Trimble General Product Terms for cloud and software products.
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Privacy: TSM now refers to the Trimble Privacy Center.
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Change of terminology: Words matter. We’re making word choices that support inclusion in our code, products and conversations. Occasionally in our work we encounter words and technical jargon that can be considered offensive and non-inclusive due to their origins or associations. In Pipelines, we now use the term primary tally file set instead of master tally file set.
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Templates: Templates are no longer shown as selectable map layers in the Sync Manager Create a job form. Previously if users selected the <template>.jxl file in the Create a job form as a map layer they would subsequently receive errors on download to Origin.
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Cancel sign in: A Cancel button has now been added to the Sync Manager Sign in page to allow you to restart the process. Previously it was possible to appear stuck during the sign in process if no action was taken on the Trimble Identity Sign In page.
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New config file on upgrade: Sync Manager now generates a new user.config file on the local file system during upgrade. The old versions were not used and are now deleted on upgrade.
Resolved issues
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Background map: When specifying a background map layer during job creation in Sync Manager, the .jxl <ActiveMapFiles> section would contain both the image and worldmap files. The <ActiveMapFiles> section now only refers to the image file.
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Reported Precision values: Reporting Precision was output to six decimal places regardless of what the stylesheet stipulated. Report generation through Sync Manager now outputs values according to the stylesheet specification.
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Project boundary: Changing the map view in Sync Manager to seed the coordinate system selection map filter would also update the Connect project boundary. This was impacting Construction customers using the WorksManager application. As an interim fix, Sync Manager will display the Connect project boundary extents when opening a project. The map view can be changed within Sync Manager to aid coordinate system selection but will not update the Connect project boundary.
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Up to date project information error: Sync Manager now attempts to silently resolve an issue which caused some customers to see the error message "Up to date project information was not able to be fetched". This error was caused when handling files in the cloud outside of Origin or Sync Manager. Spectra Geospatial recommends that customers do not directly interact with the Configuration folder created by Sync Manager or Origin in a Connect cloud project
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Background processes: Using the Windows exit button to close Sync Manager resulted in the Sync Manager icon being left in the System Tray. Over time these icons would build up. Sync Manager now cleanly exits and does not leave hanging system processes.

The Sync Manager software should automatically update to this version from previous versions.
New features
Reference files
Sync ManagerProject properties - reference now displays a modified Trimble Connect file explorer view. This matches updates to Origin where files can now be selected for download in a matching folder structure independently from Sync Manager.
The new view makes it easier to manage applying a project reference file attribute which guides the expected behavior across different Origin versions.
Files uploaded to the /Configuration directory using a previous version of Sync Manager are displayed according to their use. Files published to be linked to jobs are displayed in the project root directory. This is where they will download to in all versions of Origin. Files that will be downloaded to the Trimble Data/System Files/ directory are displayed in a separate /System files area. Pipeline Tally files are for a special purpose and so are not displayed.
Previously Sync Manager only displayed files uploaded by Sync Manager or selected using the Add from Trimble Connect option. All project files were downloaded to Origin project root directory.
Create a job
Create a Job now displays the same modified Trimble Connect file explorer view as Project properties - reference. Files supported by Origin will show a link icon and can be selected by clicking to change the link icon green which adds the file to the layer manager of the job.
A Field software version selector has been added. When field software version 2021.1x is selected, linking a file so it appears in the job layer manager will also apply the project reference attribute to the linked file as this version of Origin cannot otherwise download the file.
The latest version of Origin will ensure that any files required by a job are downloaded when needed.
Previously the job folder location selector displayed a virtual folder which did not exist in the cloud. This now shows both the actual Trimble Connect project folder structure and any virtual folders created in earlier versions of Origin or Sync Manager.
Receive data from Survey Office Send to Sync
To support the changes to showing the modified Trimble Connect file explorer view, when receiving data from Survey Office the primary path is now to select a project then specify the project directory to add data files to.
The option to continue to create a job after adding the files is set automatically if points were sent embedded in the job. Otherwise this is selectable. The option to Add data to job directly from Survey Office will only appear if no files are sent from TBC. Previously the option to Add to project or Add to job were presented equally. Received data files were uploaded to a /configuration folder in the cloud in a way which resulted in them being downloaded to the Origin project root directory.
Download settings
Download settings now include a file selection option to limit the amount of data being brought back into the office. The default selection is to only Download jobs and related field data with status Field Work Complete.
The file selection option is applied during periodic download and when applying download in job review.
Import to TBC does not apply the download settings.
Related field data is determined at a system level and includes files linked to the job layer manager through the Create a job - job files definition. Field linked to the job layer manager through any other means are not considered as field data.
Previously download would result in all files linked to the job being downloaded which created unwanted file duplication for customers.
Enhancements
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Restricted ToDo visibility: When creating a project the default setting for Restricted ToDo visibility is now Off. This aligns with the default setting in Trimble Connect Web and Origin, and prevents the situation where someone with a project User role could inadvertently create a Origin job with a duplicate name.
Unless there is a specific desire to leave this set on, it is advised to change this setting to off in existing projects.
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Suppress project invitation email: In response to customer feedback, now when you invite team members to a project using Sync Manager, the invited team members will no longer receive an invitation email from Trimble Connect. The project is shown in the team member's cloud project list.
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Pipelines merge tally: A number of fixes have been made to the pipelines merge tally.
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Joint check and position data is now merged as new data. Previously unless there were also updates to some joint attributes this change would not be merged
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Merge tally deselects joint updates where the timestamp is older than in the current primary tally. Previously joint had to be manually deselected which could result in a tally update being overwritten by subsequent field tally merges
Merge tally relies on the local system time as recorded in each tally file set. It is important that all field crew set their controllers to the same time zone and time.
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Pipelines Add New Tally handles Joints with blank Unique IDs better. Previously new joints in the tally manifest or existing joints in the primary tally with blank Unique Id fields could be lost during this process.
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The Sync Manager software should automatically update to this version from previous versions.
Software updates required before 31 August 2021
Sync Manager version 1.4.63 includes updates to service calls which are impacted by the latest Trimble Identity updates.
To be able to use the Map Tiles services in Sync Manager you must update your software to the latest version before August 31, 2021.
Enhancements
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4k monitor support: The upgrade dialogue now displays correctly on a high resolution monitor.
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Attribute linking: Attributes were previously displayed in file order. They now display in alphabetical order.
Resolved issues
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Microsoft .NET Framework: Corruption was occasionally occurring in personalized settings which prevented Sync Manager from opening. Sync Manager will now remove the corrupted settings and open. Any corrupted settings that have been removed will need to be re-entered.
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Invalid project name: If a space was left at the end of a project name then Sync Manager would fail to create the cloud project. Sync Manager now removes any spaces at the end of the project name before creating the project in the cloud.
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Horizontal scroll bar: A horizontal scroll bar has been added to the Project and Project Overview forms.
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Remember me: Sync Manager would request sign in whenever the device had been offline. This is now resolved and an existing sign in will be respected for nine days if Remember me was selected at sign in.
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Job review - datum grid: Job review failed to display reduced points and generate reports when a datum grid is used. This has been resolved.
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Download failure: Sync Manager would fail silently if automated download was set to a read‑only directory. An error is now displayed.